Consultancies
The work stays the same. Less of it slips.
Consultancies already know how to get a student from an enquiry to a visa. What goes wrong is usually smaller: a reply nobody owned, a document nobody checked, a number nobody chased. These are the moments immiNow was built around.
At the counselling desk
For the people answering students
A student writes at 9:40 pm. In the morning, whose reply is it?
Usually
The message came in on the office number. Three people saw it, and each thought someone else had answered.
With immiNow
Every lead belongs to one person before anyone can reply. Pending Response shows the students who wrote last, so the morning starts with a list, not a scroll.
LeadsA counsellor resigns in the middle of the intake season
Usually
Their chats are on their own phone. The next counsellor starts by asking the student to explain everything again.
With immiNow
Chats, notes and the plan belong to the office. Reassign the leads and cases; the new counsellor reads the history and carries on.
Chat"What do I send next?" Ten calls like that a day
Usually
The checklist lives in a counsellor's head or a printout, and every student gets a slightly different one.
With immiNow
Each case follows your plan template, one step at a time. The student can see the step they are on and what it needs.
PlansA file goes back because one bank statement was too old
Usually
Someone notices at the end, when the application is already late.
With immiNow
Documents are marked Verified, Not checked or Expired as they come in, and a step is only confirmed once someone has checked it. Sending it back needs a reason the student can read.
DocumentsThe intake deadline is next week and one step is still open
Usually
It comes up in a meeting, if there is a meeting.
With immiNow
Overdue steps and cases nobody has touched are listed on the Activity page. A step waiting for review reminds the person responsible after a day, and the admin after three.
Follow-upsA new joiner's first week
Usually
They sit beside someone experienced and learn the process by watching.
With immiNow
The process is already written into your plan templates. They open a case and the next step tells them what to do.
In the owner's chair
For the people running the office
You have a second branch, and you hear about it on Saturdays
Usually
Numbers come in by phone or a spreadsheet someone made for you.
With immiNow
Switch the dashboard to that branch and see its unallocated, active, unattended and converted leads now, not at the end of the week.
BranchesCommission arrives months after the intake. Or doesn't
Usually
Someone keeps a sheet of which college owes what, until they leave.
With immiNow
Every case records who pays, the agreed amount and each payment as it arrives, so what is still to come is there on the case, not in someone's sheet.
CommissionNot everyone should see the fee and commission numbers
Usually
So they're kept off the shared drive, and only you can answer questions about them.
With immiNow
Access rights decide who sees billing, staff settings and step review. A counsellor can be limited to their own cases.
Access rightsSomething on a case changed, and nobody remembers doing it
Usually
You ask around.
With immiNow
The audit log shows who changed what and when, with the before and after. Nobody can edit it, including you.
Audit log
It fits the way you work now
Your counsellors still chat, your processing team still checks papers, and money still moves the way it does today. immiNow doesn't replace your process; it writes it down where the whole office can see it, from one branch to several.
We set up your account with you, your admin invites the team, and the next enquiry that comes in already has an owner.
See it with your own leads
Tell us how your office handles an enquiry today. We'll show you the same steps in immiNow.